Reference

Your account terms at a glance

This page sets out how your account, records and access rules work when local law permits it.

Local law appliesAccount recordsData and accessSupport contact
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sk21 Your account terms at a glance
CONTACT PATHS

Where to send legal requests

If you need help with a clause, a record correction or an access question, reach us through the contact paths below.

Email desk Send requests from the email linked to your account. We use it to confirm identity, match the right file and reply with the clause, record or correction path that applies to your case.
In-lobby chat Use chat when you want a quick check on access, record status or where to send a formal request. It works well for short legal questions, and the transcript stays with the case trail.
Request form Use the form for longer requests, including changes to stored data or a dispute on a payment record. Add your account ID, the date range and a clear description, and we will route it to the right team.
DATA HANDLING

How we store and use records

We handle legal records with a simple rule: keep what we need, protect what we keep and let you ask for a correction through the verified account channel.

Data use

We use account, contact and transaction data to keep your file accurate, process requests and answer policy questions. We do not ask for more than we need, and we limit internal access to staff handling that task.

Cookies

Cookies help with login state, session checks and language choice. They also help us tell whether a request came from the account holder, which lowers the chance of an unwanted change.

Login checks

When you sign in from a new device or after a long gap, we may ask for an extra check. That protects your record and helps us confirm that the person asking for a change is you.

Retention

We keep support threads, verification records and transaction references only for the time needed to manage the account and meet legal duties. When the retention period ends, the record is archived or removed under our process.

Change requests

If you want a change to stored data, send the request from the email linked to your account and name the exact field. We verify the file first, then tell you what can be changed under the law.

Contact trail

Every request gets a traceable reply path, so you can follow the case without starting again. If the matter needs more context, we ask for the transaction date or the relevant clause number before we respond.

Legal questions we answer here

These questions cover access, records, changes and where to send a legal request. If your case depends on location, the answer follows the rule that applies where local law permits it. When you write to us, use the account email and the same transaction details you already gave in chat or form, so we can find the correct file without delay.

The rule depends on your location and the local law in force there. If access is not permitted in your area, we keep the feature unavailable and point you to the allowed path.

Yes. Send the request through the linked email or form, and we will confirm the account before sharing the record details that can be disclosed under the law and our retention process.

When you use UPI, Paytm, PhonePe or Google Pay, the transaction reference helps us match the record, verify the wallet route and answer a dispute or correction request without guesswork.

We keep account, support and transaction records only for the period needed for operations, dispute handling and legal duties. After that, we archive or remove them according to the current retention rule.

Write from the email on your account, name the field you want changed and attach any proof you have. The clearer the request, the faster we can confirm the file and tell you the result.

Use chat for a quick route, email for a full record and the form for longer requests. Share your account ID and the transaction date so we can route the matter to the right team.

Yes. When local law or our operating process changes, we update the terms and keep the current version on this page. Check it before you use your account again so you have the latest wording.

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